Shipping and Delivery
We carefully prepare and dispatch each order with the highest attention to quality and presentation.
Due to the handcrafted nature of our products and limited production quantities, certain items may require additional preparation time before shipment.
Processing Time
Standard orders are usually prepared and dispatched within 2 to 5 business days after payment confirmation.
Exclusive, personalized, or limited production pieces may require additional preparation time. In such cases, the customer will be informed individually regarding the estimated dispatch date.
Orders are processed on business days only, excluding weekends and public holidays.
Shipping Destinations
We currently deliver across the European Union and selected international destinations.
If your country is not available during checkout, please contact us directly at info@perger1757.si and we will review shipping possibilities individually.
Shipping Costs
Shipping costs are calculated at checkout based on the delivery destination, package size, and order value.
Free shipping may be offered for selected countries or for orders above a specified value, as indicated during checkout.
Any customs duties, import taxes, or local fees for deliveries outside the European Union are the responsibility of the customer.
Delivery Providers
Estimated delivery times depend on the destination country and the selected shipping service.
Within the European Union, delivery usually takes between 2 and 7 business days after dispatch.
International deliveries may require additional time due to customs procedures and local courier services.
Delivery times are estimates and may vary during holiday periods, peak seasons, or due to circumstances beyond our control.
Delivery Times
We work with trusted international delivery partners to ensure safe and reliable shipping.
The selected courier may vary depending on destination and order requirements.
Damaged or Lost Shipments
If the package arrives visibly damaged, incomplete, or shows signs of tampering, the customer should immediately contact the delivery provider and notify us at info@perger1757.si. If a shipment is delayed, lost, or damaged during transport, we will assist in resolving the issue as quickly as possible.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
Each order is personally prepared and carefully packed to ensure it arrives in perfect condition.
